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JHB: 011-5041300    //    PTA: 012-9441300
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Faq

Please see below a list of our most frequently asked questions, in alphabetical order.

Yes, you can add to an order by calling or emailing us
Yes, our biggest clientele are IT resellers
Yes, and there is no need to register.
Yes, there is a one year warranty on all products unless stipulated on the invoice differently. This includes parts & labour. Equipment stipulated below comes with a manufacturers warranty and must be taken to their respective vendors for warranties. We are unable to service these warranties at PCI.
Yes we accept Corporate Purchase Orders, however there will be a need for the company to fill in a credit application form for 30 day payments.
Yes we accept Government Purchase Orders
Yes, shipping insurance is available, if requested, on all orders at a cost of 1.5%
No, PCI does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. PCI will employ every resource it has to ensure that your item is replaced promptly, without hassle
Yes, we carry most of our inventory in store, so you could collect 15 minutes after placing your order.
Please contact us immediately if you would like to cancel your order. If the order has not shipped you may cancel your order. After an order has shipped it is subject to PCI's return policy
On 011-444 4070. Pls refer to your waybill tracking number.

PCI accepts orders via phone, fax or email. When placing an order, please indicate:

- Account # (Only if you have one)
- Order Details

Purchase order # (If necessary)

Vat # (If necessary)

- Contact Name
- Phone Number
- Collection | Delivery
- Quantity
- Payment Method
Usually 24 hours. However, should you require it sooner please speak to your sales person.

Johannesburg:

Deliveries are free for orders from R3500 and over, delivered next morning.
Orders under R3500 are for collections only.

Outside Johannesburg:

Shipping outside will vary and PCI can provide estimates based on your location.
In the final stages of an engagement, we may act in any one of these roles.However we are either distributors or sub distributors for most of our brands.
Please use your corresponding bank to do a transfer, i.e Standard bank to standard bank etc.

Acer

Collect, Repair & Return Service
Tel. No: 0861 653 653

HP

Redington IT Services Pty Ltd.
Unit No:10, Alphen Square South
16th Road - Midrand
South Africa
Tel. No: 0861 733 464 866

LG | Samsung

CRT
1st Flr Contex Office Prk
Cnr Centex & Katherine Drv
Sandton
Tel. No: 0861 123 278
PCI is open from 9:00am to 5:00pm.Saturday 9:00 to 1:00pm.
Sales order reference number and proof of payment.
PCI accepts Cash, EFT, TT (for exports) as forms of payments. Master or Visa is accepted, but not at the prices published on the website.
Physical damage to any product will void the product's warranty. Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
All equipment is sold with a manufacturer's warranty unless otherwise specified
We do not accept any returns on software & consumables, whether opened or not. This is in line with the industry, as it opens doors for counterfeiting.
2:00 pm is the cutoff time for orders that are placed to be shipped the same day. In some circumstances arrangements can be made to ship after this time. Please ensure that your payment is sorted by 2pm.
It will be found at the bottom of your sales order, (you need to request a s/o from your salesperson)
Yes, a tracking number will be emailed or faxed, along with an invoice